What time is check-in?

Check-in starts at 3 PM daily, but give us a ring on the horn and we'll check you in early if we can.

What time is check-out?

When the clock strikes 11 AM, it's time to burn rubber, but give us a ring on the horn and we'll offer extended checkouts when we can.

Do you accept cash or prepaid cards?

Credit and Debit cards are peachy keen and will get you through the door, any other forms of payment (Cash, prepaid gift cards, Venmo, etc.) aren't accepted.

Do you have a security deposit?

Even the squares pay a refundable $100 security deposit at check-in.

Do you charge for cancelations?

Crash pads canceled within 24 hours of check-in time will be charged a one-night room rate = tax to the card used at the time of booking.

Do you charge a no-show fee?

Check into your crash pad before 2 AM to avoid a No-Show Fee of one-night room rate = tax that will be applied to the card used at the time of booking.

Policies & FAQ | The Sojourn Sherman Oaks

Q: What's the housekeeping policy?

Our housekeeping team is ready to shake, rattle and roll daily!

General Information

What are the check-in and check-out times?

Check-in starts at 3 PM daily, and check-out is by 11 AM.

Do you offer early check-in or late check-out? Is there a fee?

Early check-in and late check-out may be available, depending on availability. A small additional fee may apply for late check-outs.

What is the hotel’s cancellation policy?

Crash pad cancellations within 24 hours of check-in will be charged a one-night room rate plus tax to the card used at booking.

Is the front desk staffed 24 hours a day?

Our front desk is always on the clock, ready to lend a hand whenever you need.

What is the minimum age to check in?

You gotta be at least 18 to check in.

Parking & Transportation

Is parking available at the hotel?

We’ve got on-site self-parking for all our guests.

Is parking free or is there a fee?

Parking is just $10 a day, a small price for peace of mind while you’re diggin’ LA.

Do you offer valet parking?

Valet service is not available.

Do you have EV charging stations?

EV charging stations are not available.

Is airport transportation or shuttle service available?

We do not provide shuttle service or airport transportation

Are there taxi or rideshare services nearby?

Both taxis and rideshare services are available in the Los Angeles area.

Rooms & Amenities

What types of rooms do you offer?

Our retro-modern digs include Standard King, Standard Queen, Two Queen, and Deluxe Queen rooms, all designed for comfort and style

Are there accessible rooms available?

Accessible rooms are available.

Are the rooms pet-friendly?

We don’t allow pets, but service animals are always welcome to join the fun.

Do rooms include a mini fridge/microwave/coffee maker?

All guestrooms include a mini-fridge, microwave, and coffee maker

Is there complimentary Wi-Fi in the rooms and public areas?

Wi-Fi is available in all rooms and public areas.

Do the rooms have air conditioning/heating?

All guestrooms are equipped with both air conditioning and heating.

Are cribs or rollaway beds available?

Cribs and rollaway beds are not available.

Do you offer housekeeping daily?

Our housekeeping team is ready to shake, rattle, and roll daily!

Dining

Is there an on-site restaurant or bar?

There is no on-site restaurant or bar.

Is breakfast included? If not, is it available for purchase?

We offer a free continental breakfast from 6:30 to 9:30 AM on weekdays and 7 to 10 AM on weekends

Do you offer room service?

Room service is not available.

Leisure & Activities

Do you have a pool? Is it heated/indoor/outdoor?

There is an outdoor pool available for guests to splash around and soak up some California sunshine.

Is there a fitness center or gym on-site?

There is no on-site fitness center or gym.

Do you offer spa services?

Spa services are not available.

Are there any activities or entertainment options at the hotel?

On-site activities and entertainment are not available.

Are there any family-friendly activities nearby?

We are located in Sherman Oaks, offering easy access to nearby Universal Studios Hollywood, Hollywood Bowl, and the Hollywood Walk of Fame. Guests can also explore local shops, restaurants, and entertainment venues in the vibrant San Fernando Valley area.

Business & Events

Do you offer meeting or event spaces?

Meeting or event spaces are not available.

Is there a business center available for guest use?

There is no business center on-site.

Do you offer free printing or workspace options?

Printing and workspace services are not available.

Location & Nearby Attractions

Is the hotel near public transportation?

Local bus routes and rideshare options are easily accessible nearby.

What are the closest attractions or points of interest?

We are located in Sherman Oaks, offering easy access to nearby Universal Studios Hollywood, Hollywood Bowl, and the Hollywood Walk of Fame. Guests can also explore local shops, restaurants, and entertainment venues in the vibrant San Fernando Valley area.

How far are you from the airport/downtown/beach/major landmarks?

We are approximately 15 miles from the Los Angeles International Airport (LAX)

Pets

Do you allow pets? What is your pet policy?

We don't want to be a wet rag, but Sparky and Rover have to stay home. Service Animals are welcome.

Are there pet amenities or designated pet areas?

There are no designated pet areas or amenities.

Safety & Policies

Do you have a smoking policy?

Put out your smokes, all of our crash pads are 100% smoke-free!

Are there any additional resort or facility fees?

There are no extra fees, what you see is what you pay.

Additional Guest Services

Do you offer luggage storage?

We’ll hold your bags for you while you explore town.

Is there a concierge or guest services desk?

Our front desk can point you to all the hot spots.

Can I ship packages to the hotel?

Packages for registered guests are welcome.

Do you offer laundry or dry cleaning services?

Laundry and dry cleaning services are not available.